Frequently Asked Questions
Everything you need to know about your VOGRACE order
What is the average shipping time for my order?
Standard shipping typically takes 7-15 business days depending on your location. Please note that custom-made items may require an additional 3-5 days for production before they are dispatched.
How can I track my package once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like earrings and custom-printed apparel are final sale unless they arrive damaged.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to find the best fit.
Does VOGRACE offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.